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Create Your Return

Complete The Form Below

To submit your claim, you will need to complete the form below. First, select your country then provide a shipping address to where the new replacement product will be shipped and a valid email address that we can send a pre-paid shipping label to at no cost to you.

If you do not have an email address or need other assistance, call us at 877-370-7505 from 8 AM to 5PM CT

Before submitting your claim, you must first read and accept the Return Portal Privacy Notice.

Briggs & Stratton cannot ship back your original part, or any other parts included in the package, so please verify you are sending the correct part. Only one surface cleaner can be returned per claim. Please enter separate a claim for each 3000 PSI Briggs & Stratton or Craftsman surface cleaner. We reserve the right to not provide a replacement surface cleaner if the return is not an 3000 PSI Briggs & Stratton or Craftsman surface cleaner.

Recall Only Applies to the 3000 PSI Surface Cleaner Models Shown Below:

  • Model #6178

    Model #6178

    Briggs & Stratton 3000 PSI Surface Cleaner

  • Model #6172

    Model #6172

    Craftsman 3000 PSI Surface Cleaner

  • pack in

    Pack-In

    Craftsman 3000 PSI Surface Cleaner

Please discontinue use of your 3000 PSI Briggs & Stratton or Craftsman surface cleaner until you receive your replacement. Thank you for your cooperation in this matter. We apologize for any inconvenience this may cause.

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Privacy Notice

Briggs & Stratton Corporation is providing you access to this online portal to facilitate the return of certain surface cleaner products subject to recall. We need you to submit your name, email address, and mailing address (“Personal Information”) when you enter the portal to facilitate the return of your surface cleaner and delivery of your replacement surface cleaner as part of the recall. We will use the Personal Information to facilitate the recall process and for legal compliance. We will share your Personal Information with our Affiliates and employees, third parties involved with the original sale of the surface cleaner product or assisting with implementing the recall (including Power Distributors, LLC and PSC-Power Source Canada Ltd.), and to the Consumer Product Safety Commission, Health Canada or other government regulatory bodies which require such information in connection with the recall.

BY REVIEWING THIS NOTICE AND BY CLICKING ACCEPT, YOU EXPRESSLY CONSENT TO OUR COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION FOR THE PURPOSES DESCRIBED ABOVE.